I would have liked to see someone from Go Daddy speak. They do have some extraordinary phone support. Now, if they could work the interface complexities out of domain management, they would truly stand out to consumers.

-John

Hi Trent,

It was good to meet you yesterday. Let me know when your book is published.

sarah

Hi Trent,

Would have loved to be there, had the conversations, learnt great stuff, and met great people. Regrettably, we've had some proverbial shite hit the fan and we're dealing with the fallout from that now.

Do keep in touch, pass things my way, I'm going to make it there for a beer and a good discussion one of these days!

Cheers, Lee

Hi Andy! Would love to hear more about your book... Would be happy to discuss ideas on Brand Evangelists...

Hi Tony. I'm working on several similar projects. Definitely want to hear what you think of Elgg. Thanks for making CrowdVine for us!

Hey Lee! Definitely let's meet up and discuss this on Monday. I see online tools/apps serve primarily as amplifier for vectors like connection within a physical (offline) community... Although online only connections happen to...but like you and me right here...it becomes disruptive once we cross into the offline world...

you are sooo cool. look forward to meeting you as well. Looks like I will be there... likely afternoon though. T

I received your call on my cell phone but it hit a time when I was really slammed so I saved your call for followup. Only to accidentally erase it a few days later. So please do not consider me rude or disinterested.

We are launching 2mega projects at Cincom over the next 60 days: a corporate-wide marketing campaign management system and database plus a total redesign of our global website (all 7,000 pages) in three phases between Spring and Fall of this year.

Plus the launch of the agency with my daughter who is also planning a wedding this July. Whew!!

But I would still like to talk with you ... seems as if we would have a number of common subjects.

-- dale

let's talk about videos in SFO... looking forward to it - John Rogers

looks like there are going to be some great speakers and attendees in SFO... looking foward to it. John Rogers

looking forward to chatting about marketing automation in SFO... i'll check out your blog.

Your company looks AWESOME! ;-)

Looking forward to seeing you at the conference. (Ha ha ha we'll probably have an easier time catching up there than we do at the office every day!)

Kat

dude, you so rock.

...heey heey!

You da bomb!

hi, mai. you're the best event organizer ever!

Hey Doug, I'm in the TwinCities as well. I'm not sure yet whether I will be able to make it to the conference, but I would like to meetup and talk shop.

thanks, dale! we're thinking about doing another version of the conference later in the year over on the east coast, so we'll keep you updated.

Lane, you have put together a whale of a speakers list for the conference. I wish I had not already spent up my travel budget because staying on top of customer experience issues is a primary passion. -- dale wolf

I could not agree with you more. The agency I ran for 20 years made everyone else scratch their heads because we were more focused on our clients customers than our clients products. We used database techniques to cluster these customers and began "conversations" with them ... way before the Internet was viable. Curious on how you think today's agencies must change.

Attending the conference in February. Hope to meet some of you. Am working on a research initiative with the Society for New Communications Research on relationship between customer care, social media and branding......as/if you'd be interested in a early view of findings. If you'd like to meet, send me an email at julia.ochinero@nuance.com

actually, the person to ask that question to is tony stubblebine -- he's the person who runs crowdvine. :)

I hope you're attending!

Zane, Hope all is well... checked this out after seeing the link from your blog. I am thinking of attending the event in SF. Have A Great Day! Bill

Hi Lee,

Thanks for the note. I'm actually out on maternity leave right now but feel free to shoot me an email at amy [at] getsatisfaction [dot] com. I'm not checking email daily at the moment but I am working on getting caught up now. :)

Best,
amy

I've noticed an interesting phenomena with the networking component of the Satisfaction site.

When I receive an email indicating I have a fan, my profile does not show anything under the Network panel. Once I visit that new fan, however, and click that I am also a fan, then they show up in my network list on my profile.

I find this a rather unusual approach and have to mention it. If there is a reason, I'd simply like to hear what the thinking was that led to this approach.

I'd love to know more about your role as Chief Community Officer. It unwittingly seems to become more my shtick too. I'd be glad to hear some pointers from elsewhere, and I'd be glad to share what I have in return. Something tells me you're ahead of the curve where I'm concerned though. :)

Tell me about your Rails.

I know a group of guys that might be interested in you, or you may be interested in them.

Trent, wondering if the reaction of the social entrepreneurial mention of Facebook has you venturing along new paths for marketing. Yeesh... there's that word... wish we could use something new and more relevant.... like sharing.

Anyway, wondering if that has exploring new tactics and if you find Social Media less effective than it is touted?

Is customer service the new sales? You bet your A$$!

I've been pushing for significant changes in how we sell for quite a while now. In fact, I refuse sales roles vehemently. On the other hand, I have the power and potential to be the most successful salesman ever, were I to apply myself. I am that believable. How that happens is relationship.

Reading a recent Forrester Research report, they said what I've long been saying, "the classic marketing funnel is broken. Only 13% of consumers buy products because of advertising. Companies must develop a new approach: Engagement."

This is what I do. I do it best face-to-face, voice-to-voice, and one-on-one whether online or not. Rapport, trust, and sharing knowledge and information. Leave the selling to the consumer.