Lane Becker
About: I'm one of the founders of Satisfaction and the primary organizer of this here summit.
If there's something you think we should do for it that we don't currently seem to be doing, don't hesitate to contact me!
Blog Posts
iPhone 2: The Sequel with the Bad Opening Day
--Product demand is great, isn’t it? When people are lining up to buy what you have to sell, that must feel exceptionally fulfilling. Unless t...
Redesign! New Company Home Page
--The development rolls on at Get Satisfaction. This time, we’ve updated the company home page. If you’ve got a problem with a company, ...
Blog Envy
--Every once in a while, I read a blog post that really gets it right. When that happens, I feel compelled to share it with people. I don’t do ...
Targeting the Companies
--How do you encourage companies that are hesitant to participate on Get Satisfaction? We’ve got a lot of theories on that. I won’t go i...
Netflix Abandons Their Plan to Abandon Profiles
--“We Are Keeping Netflix Profiles”. So reads the title of the e-mail communciation that Netflix users are getting in their e-mail in-box...
Wish List
--Attention companies: Whatcha want? We’re working on our big suite of company tools right now. We’ve got a long list of things to build...
Netflix Follies
--Netflix has suddenly decided to eliminate their very popular “Profiles” feature. Many families use this feature to set up separate prof...
Harnessing the Power of Hate
--You’ve all seen the “I Hate” Web sites out there, right? I Hate Microsoft, Wal-Mart Blows, I Hate Starbucks? They’re all fu...
Sucking It Up
--“Great product, customer service sucks! Sucks! SUCKS!” How’d you like to stumble upon a conversation about your company that read...
Holiday Over: Site Back Up
--Our hardware failure problem has been diagnosed: A load balancer in our datacenter failed. For those of you who are technically minded, you may kn...
Network
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Hiten Shah (mutual) fan |
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Paul Singh fan |
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Larry Halff (mutual) fan |
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Miriam Fitting (mutual) fan |
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Tim Smith fan |
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Mai Le (mutual) fan |
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John O'Day (mutual) fan |
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Scott Rosenberg fan |
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Natala Menezes want-to-meet |
Comments
looks like there are going to be some great speakers and attendees in SFO... looking foward to it. John Rogers
Lane, you have put together a whale of a speakers list for the conference. I wish I had not already spent up my travel budget because staying on top of customer experience issues is a primary passion. -- dale wolf
I've noticed an interesting phenomena with the networking component of the Satisfaction site.
When I receive an email indicating I have a fan, my profile does not show anything under the Network panel. Once I visit that new fan, however, and click that I am also a fan, then they show up in my network list on my profile.
I find this a rather unusual approach and have to mention it. If there is a reason, I'd simply like to hear what the thinking was that led to this approach.
